Street Scene Escalation Form

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Reason for contact

Please select the category the contact is in relation to: (Required)

Please select the sub category of the contact today: (Required)

Has the customer already raised a request (Required)

Please check the original request has passed SLA

Has the request exceeded SLA (Required)

Please select the sub category of the contact today: (Required)

Has the customer already raised a request for this (Required)

Please check the original request has passed SLA

The SLA for additional waste collection is x days

Has the request exceeded SLA (Required)

Please select the sub category of the contact today: (Required)

Has the customer already raised a request (Required)

Please check the original request has passed SLA

The SLA for assisted bin collection is 14 working days

Has the request exceeded SLA (Required)

Please select the sub category of the contact today: (Required)

Has the customer already raised a request (Required)

Please check the original request has passed SLA

The SLA for bin removal is 5 working days

Has the request exceeded SLA (Required)

Please select the sub category of the contact today: (Required)

Has the customer already raised a request (Required)

Please check the original request has passed SLA

The SLA for Clinical waste is 14 working days

Has the request exceeded SLA (Required)

Please select the sub category of the contact today: (Required)

Has the customer already raised a request (Required)

Please check the original request has passed SLA

The SLA for a Damaged and Missing Bin is 15 working days

Has the request exceeded SLA? (Required)

Are you reporting a damaged or missing bin (Required)

Was the bin damaged by the collection team? (Required)

Was the bin taken by the collection team? (Required)

Please select the sub category of the contact today: (Required)

Has the customer already raised a request (Required)

Please check the original request has passed SLA

The SLA for garden waste collection is 14 working days

Has the request exceeded SLA? (Required)

Please select the sub category of the contact today: (Required)

Has the customer already raised a request (Required)

Please check the original request has passed SLA

The SLA for a Missed Bin collection is 3 working days

Has the request exceeded SLA? (Required)

Please select the sub category of the contact today: (Required)

Has the customer already raised a request (Required)

Please check the original request has passed SLA

Clean Streets - remove dead animals 2 working days.

Clean Streets – leaves/litter 3 working days. Less urgent problems will take longer.

Dog bin – damaged/ missing Assessed within 10 working days. Unsafe bins will be made safe within 2 working days.

Dog bin – overflowing 1 working day.

Dog fouling - 3 working days.

Fly posting - Non offensive 10 working days.

Fly posting - offensive 3 working days.

Fly tipping - 5 working days

Graffiti - non-offensive 10 working days.

Graffiti - offensive 2 working days

Grounds maintenance problems -10 working days

Litter bin – damaged/ missing 10 working days

Park litter bin - overflowing 10 working days

Street litter bin - overflowing 3 working days

Has the request exceeded SLA? (Required)

Please select the sub category of the contact today: (Required)

Has the customer already raised a request (Required)

Please check the original request has passed SLA

The SLA for a Requesting new bin deliveries is 15 working days

Has the request exceeded SLA (Required)

Please select the sub category of the contact today: (Required)

Has the customer already raised a request (Required)

Please check the original request has passed SLA

The SLA for Sack collection is 15 working days

Has the request exceeded SLA (Required)